Call Center Remote Jobs
Take incoming calls virtually from your home office and earn $10.00 to $30.00 per hour working a flexible schedule.
*Hotel Reservationists
*Car Rental Reservationists
*Cell Phone Insurance Agents
*Healthcare Enrollment Agents
*Roadside Assistance Agents
*Home Shopping Networks
*Donation Referral Agents
*Office Supplies Order Takers
*New Customer Enrollments
*Survey In-Takers
*Transportation Dispatchers
*Telecommunications
*Financial Services
*Retail
*Travel
*Education
*Satellite and Cable
Ask yourself is this you?
I can be here for my kids and manage my time so when we’re together it’s quality time.
I am more productive.
It’s easier to plan time to exercise.
I don’t have to commute.
I make my hours and can always find time to get things done, even if it’s in the middle of the night.
Some of my days are immensely challenging, and I love every minute of it.
I don’t have to deal with innocent, but still inaccessible websites due to company firewalls.
It’s easier to schedule personal and household appointments during the day without losing out on work time.
I find my home-based work environment significantly less stressful than any of the corporate jobs I’ve had in my life.
I have more time to volunteer and spend time on my personal causes.
I can schedule downtime, days off and vacation when it’s convenient for me.
I eat healthier (and save money at the same time).
I don’t have to worry about “big brother” watching over my shoulder.
I am in complete control of my own income.
My pets love the extra attention they get during the day.
No office politics (well, for the most part).
Weekends in my household are usually less chaotic because many of the usual weekend errands and tasks can be done during the week.
I get to do what I love to do every single day.
There are tax advantages because I can deduct
some of my home’s operating expenses as business expenses.
I can use whatever OS, platforms and software I want.
I can wear comfortable clothes (no, I never work in my PJs!).
I have more time to get actively involved in networking, conferences and other professional development activities.
I get to make dinner for my kids every night and not have to worry about making it home on time.
I’ve learned a tremendous amount about business and personal finances and financial planning.
I get to choose my clients and not have them assigned to me.
When I need to work from somewhere else, I can take my office with me.
I’m fulfilling every dream I’ve ever had in terms of work success and being my own boss.
If you answer YES to 3 or more questions then working from home is the key answer to your solution!
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Earn Money Working From Home and Gain Financial Freedom! Find Pre-screened Work From Home Job Opportunities!
MOMMY JOBS ONLINE
Work From Home Jobs & Opportunities
The #1 Trusted WAH Job Bank Resource To Earn Income At Home!
Earn $10.00 to $30.00 per hour taking inbound calls from home!
CUSTOMER SERVICE WORK FROM HOME JOBS
It's time to turn your home office into a remote call center today!
Have you ever wondered when you call to order pizza or to even make a hotel reservation booking who is at the other end taking your call?
There are several thousands of remote customer service representatives nationwide that take inbound calls right from home to process orders and reservation booking requests daily.
Q. How the Virtual Call Center Works?
The incoming business calls are typically routed through the client's call manager platform or software and the client forwards the incoming calls to your home office number when you make yourself available to work.
Q: Can I join your job bank registry network and work from any location?
A: Yes, Mommy Jobs Online currently have sub-contractor referrals in all 50 states. Our customer service job bank registry list several hundreds of companies that are currently hiring work-at-home contractors.
Q: Do I have to be a U.S. citizen?
A: No. If you can provide legal documentation proving you are eligible for employment in the U.S., you may apply. Please note that Mommy Jobs Online participates in E-Verify and work eligibility status is confirmed through the Social Security Administration and the Department of Homeland Security.
Q: Are the positions listed part-time or full-time?
A: Most of the positions we have open are full-time. There are some part-time opportunities available with a flexible work schedule.
Q: How do I apply and get registered to access your customer service jobs in your job bank registry network with Mommy Jobs Online?
A: You can begin our registration process online which will require a one time fee of $85.00 to access several hundred of pre-screened legitimate clients that hires jobseekers to work at home. We’ve made it as easy for you as possible, and it’s designed to give both you and Mommy Jobs Online a good idea if this type of work is a good fit with your skills, experience and qualifications.
CLICK HERE TO JOIN NOW!
Q: How long does it take to receive my passcode access to the job bank?
A: It takes 24 hours to get an approval. We designed our registration process to be thorough, efficient, and transparent. We will discuss, evaluate your skills, experience and qualifications to determine if our job bank registry network program is for you.
Just as our customer care professionals work from the comfort of their homes, our client's entire hiring process is also conducted remotely. You are never required to travel for an interview!
Step 1:
Confirm that you meet all of our qualifications, including our technical requirements. This includes the computer, internet, phone, headsets and home office requirements.
Step 2:
Complete your online single access registration!
Review jobs we present to you in our job bank registry network, based on your experience.
You’ll look over the job description, shifts available, the training schedule, and more and contact each client directly by applying on their website.
You could be eligible for many other job bank registry programs!
Q. Will I need to come to your office for a face-to-face interview?
A: No, all interviews are conducted over the phone.
Pay and Benefits
Q: How much are customer care professionals paid?
A: We establish pay rates based on the experience and skill sets needed for each of our clients and their programs. In general, the average rate is about $10.00 - $30.00 per hour.
Q: How often would I get paid?
A: Client's typically pay contractors either weekly or bi-weekly depending on the client position.
Q: Do I receive a paycheck in the mail?
A: The most expeditious way to get paid is to have your paycheck direct deposited into your bank account. For this reason, we encourage all employees to be paid via direct deposit or you can receive a mailed check.
Q: Are there career advancement opportunities?
A: Yes, there are a variety of advancement opportunities available within the client's company. Many of our best performing customer care professionals have been promoted to team leaders, coaches and account managers — while still working from home.
How it Works
Q: What would I be doing as a Customer Care Professional?
A: You will be answering telephone calls from our clients’ customers. Typically, those customers are calling to schedule reservation bookings, enrollments for products or services, place orders for products or services, ask questions about those products or services, or to inquire about orders they have already placed.
Q: Will I have to call people to sell them things?
A: No, 95% of our calls are inbound; 5% is outbound telemarketing but you will be able to apply to the clients that best fit your schedule and needs.
Q: Will I have to do any high-pressure sales?
A: No, customers who call generally know what they want to order, but may need help to identify the right item. Some of our programs require more proactive sales skills than others. These programs are not high-pressure sales situations, but do require the ability to offer alternative products and sell additional products to customers.
Q: What kind of support will I have while I am working? What if I have questions?
A: Even though you will be working remotely from the comfort of your home, you will always have the support of your program team. You will have team leaders, coaches or support customer care professionals who are knowledgeable in your program, and are available via chat rooms and over the phone. Similarly, we provide round-the-clock technical support in the event that you have any problems with any of our telephone or computer systems.
Q: How would I know if a customer is calling or if it’s a personal call for me?
A: To maintain high service levels for our clients, you will be permanently connected to our telephone system for the duration of each work shift. This connection prevents you from receiving personal calls during your work shift. Personal phone calls can be received on a cell phone or on a second phone line separate from that dedicated for work shifts.
Q: Are there performance evaluations?
A: Yes, all of our programs involve quality assurance testing, performance evaluations and feedback to the customer care professionals.
Qualifications
Q: Can I use a cell phone to answer calls?
A: In order to maximize security and sound quality, we do not allow the use of cell phones, cordless phones or VoIP phones. You must use a regular, corded phone with a corded headset to connect with our systems.
Q: What type of telephone service do I need?
A: You will need an analog landline that meets one of these requirements:
A telephone line dedicated to your use while working that can be used while accessing the Internet
Corded, traditional telephone is highly required. Some clients will let you use cellular/wireless but not all.
Q: Does the client's provide me with the required headsets?
A: No. You are required to purchase two different types of headsets – a USB headset for your online training and a telephone headset for taking live customer calls.
USB headset for your online training. Prior to your first day of training you will need a USB headset that plugs into your computer. These USB headsets range in price from $20-$50, and can be purchased at most stores that sell computer equipment or office supplies. The USB headset must meet these minimum requirements:
Features a microphone
Hands-free
Connects to your computer via a USB port.
Features a mute button
Telephone headset to take calls. You will also need to purchase a headset for your telephone in order to begin working. These telephone headsets plug directly into your telephone base, range in price from $25-$100 and can be purchased at major retailers and office supply stores. Because you will be wearing the telephone headset for long periods of time, it must be comfortable, and meet these minimum requirements:
Hands-free
Corded. All cordless headsets are unacceptable
Features a "noise cancelling" microphone
Q: Does Mommy Jobs Online provide me with a computer?
A: All applicants must have their own PC that meets our minimum requirements. Some clients may require that we provide a computer, but this is not typical and cannot be counted on.
Q: What Internet service provider (ISP) should I use?
A: You can use any ISP that is:
Land-based (not a wireless or satellite broadband connection)
Reliable with consistent “up” time
Unlimited use
Q: Are my home set-up expenses tax deductible?
A: Possibly, but you will need to discuss this with a professional tax advisor.
Q: Can I have a high-speed Internet connection (or extra phone line) installed after I am offered a job?
A: In many cases, customer care professionals start training within a few days of being hired. For this reason, you need to have the necessary home office set-up prior to being offered a position.
Training
Q: What kind of training will I receive?
A: The client's in our job bank registry network offers industry-leading training programs. You will be thoroughly trained on the products for the specific client you support. In addition, we offer initial and ongoing programs on customer service fundamentals and best practices, such as handling angry customers, conflict resolution, and more. With this personal and professional development, it’s our goal to help you to grow into the best customer care professional possible.
Q: How will I be trained?
A: All of your training will be delivered online or over the phone. We pride ourselves on our training programs being engaging, interactive and effective for adult-learners. You won’t just sit and listen—you’ll interact with an expert facilitator, teach other students and problem solve using real-life scenarios. With this great training under your belt, you’ll be ready to deliver the best customer service possible.
Q: Do I need to leave my home for training?
A: No, all training is done remotely from the comfort of your home. Occasionally, some of our clients request that trainees visit one of their local retail or other business outlets in order to better familiarize themselves with the products or services. If that is the case, we would let you know in advance of accepting a position.
Q: How long does training last?
A: Training varies by the complexity of the client program.
Q: Does everyone make it through training successfully?
A: Even as careful as we are in selecting our customer care professionals, we do sometimes have people that are unable to successfully complete our training classes. The training isn’t particularly difficult, but not all people are cut out for all types of work.
Q: Will I be required to take a test after training?
A: You will be tested at various points of your training to ensure you’re as prepared as possible once you start answering calls.
Q: What if I don’t pass the training tests?
A: We pride ourselves on offering our clients the most qualified customer care professionals available. To deliver on this quality promise, we require that all of our agents successfully pass all of the training tests.
Q: Do I have to work a minimum number of hours?
A: Each client program has its own requirements, but we generally will need you to work a minimum of 20 to 25 hours per week or more.
Q: Is there a maximum number of hours I can work each day or week?
A: There is no set maximum for a given day or week (unless stipulated by law in your state).