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Customer Support Representative
Mommy Jobs Online is recruiting for Customer Support Representatives to work remotely.
As a member of our Trade Compliance Customer Support team you will be working in a dynamic environment providing Level 1 Support for our Denied Party Screening products. This position may be working occasionally on evening support as requested by the manager.
Responsibilities
Utilize ticketing application (Fresh Service) to create and maintain incident information.
Handling customer support triage activities independently.
Follow and develop procedural and diagnostic documentation.
Answer and dispatch incoming support inquiries on a first-level basis to maintain proper service levels.
Support data team with data compiling and quality checks and other data related items.
Updating CRM and various distribution lists.
Qualifications
Strong ability to troubleshoot problems quickly to determine and resolve the root cause utilizing various techniques.
Team oriented, with the ability to work independently.
Ability to multi-task and prioritize open tasks.
Must be quick and detail oriented with strong organizational skills.
Must work well under pressure to meet the time sensitive demands of our customers.
Service oriented and solution driven.
Proficiency with computer and spreadsheet software programs, including Microsoft Office suite products.
Proficient in Microsoft Excel: sort and filter, formula creation.
Prior experience of working from home is a plus.
Offer
We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.
Pay: $14.00 per hr.
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Customer Service Representative / HME Support Rep.
Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representative’s primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.
The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured.
What you’ll do:
Work directly with our customers either by telephone or through electronic communication
Answer questions and resolve cases regarding our application and its extended services
Respond promptly to customer inquiries
Professionally listen to and resolve customer concerns and escalate as appropriate
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated resource
Accurately record details of inquiries, comments, concerns, action taken and next steps
Communicate and coordinate with internal departments as needed
Document resolutions into knowledge articles for information sharing
Provide exceptional customer service by following up on customer interactions
Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases.
About you:
Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience
Must be able to work in a fast-paced, challenging environment with minimal supervision
Looking for someone with a great attitude that is willing to learn and increasingly strive to improve
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner
Dependable to be at work during assigned shifts and to complete work as expected
Ability to multitask and meet specific goals set by supervisors and management
Experience with documenting procedures while speaking with customers
Strong problem solving and analytical skills
About your background:
Bachelor’s degree strongly preferred
Minimum 2 years of experience in a customer support environment.
Knowledge of customer support best practices.
HME, Home health or healthcare administrative experience preferred
Product knowledge preferred
Call center experience
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel)
Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari)
Basic understanding of DME industry, medical billing and accounting
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $15.00 per hr.
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Reservation Sales Agent / Cruise Line Reservationist
We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time.
Our cruise lines mission guides our business to deliver once-in-a-lifetime experiences for our guests, care for our employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which we do business. Our Corporate Team supports a fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents.
PRIMARY FUNCTION:
As a Work at Home Reservation Sales Agent, you will respond to a variety of inbound calls from Travel Professionals and consumers. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Land and Sea Journeys, and options. Be a knowledgeable resource for travel professionals and consumers. Provide quality customer service on all calls. Maintain department's telephone service level goals. In this position, selected candidates will train and work from home.
RESPONSIBILITIES:
Apply professional customer service techniques in assisting travel professionals with the sale and booking of cruises and Land and Sea Journeys.
Be a motivated self-starter, with the ability to achieve personal goals and support departmental objectives
Provide superior customer service, answer all questions and be a knowledgeable resource for travel professionals and consumers.
Proactively assist travel professionals and consumers with problems that might occur on a reservation and work across departments to provide seamless resolution.
Provide customers accurate information consistent with department standards, document customer information, recap itinerary and advise of correct terms and conditions
Any special projects as directed by the Supervisor or Manager of Reservations.
REQUIREMENTS:
Must have access to high speed broadband internet for business line connection.
Must also have dedicated, quiet workspace in place of residence.
Provide quality customer service on all calls
Self-motivated by personal performance, self-starter and quick learner
Ability to work independently and meet performance metrics, adherence and availability requirements
Excellent communication and listening skills required
Outstanding problem solving and decision making skills
Must be detail oriented with excellent organizational skills
Proficiency with Microsoft Office products, Outlook, website navigation and performance of key word searches, ability to distinguish colors in reservations computer system
Previous sales or customer service experience required. Preferably in the travel or hospitality industry
Flexibility of scheduling to work overtime, evenings until 7pm and weekends required. Schedule remains subject to change on a permanent or temporary basis should business needs require
Benefits
Time off benefits - 8 paid holidays, paid vacation and paid sick time
Travel – Generous Cruise and Travel Privileges for you and your family
Health - Complete benefit plans including medical, dental, vision and flexible spending accounts
Wellness - Health and wellness programs include discounted health benefits and memberships
Tuition Reimbursement - Up to 80% with a maximum of $2000 per fiscal year
401(k) - Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service
Profit Sharing Plan - Eligible after 1 year of service
Employee Stock Purchase Plan – Discount on Corporation stock
Training - In-house Discover University courses on professional development
Rewards & Incentives - Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores
Pay: $16.00 per hr.
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Work at Home Bilingual Customer Retention Expert (English / Spanish)
Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever!
In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request.
You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development.
We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives.
On top of a competitive salary, we offer great benefits too:
Health, Dental, Vision (low monthly premiums)
Tuition reimbursement
Financial and future planning
401k plan + company match
Access to life and other insurance plans
Additional Award & Recognition programs
The main duties you’ll perform in this role include:
Retain customers who are at risk of cancelling service by providing response and benefits of service based on customer’s reason for cancellation.
Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products
Communicate company policies and procedures to customers.
Navigate company software programs, use web based search engines and troubleshoot customer issues
Escalate calls outside their scope to appropriate tier of Customer service support function
May be required to cross-train on other call types and lines of business.
Required qualifications:
Bilingual – proficiency in spoken and written English and Spanish required
Strong phone, computer, and data entry skills – land phone line required for this role (can be acquired from your local telephone provider once application is submitted)
Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role)
Previous customer service/ call center experience preferred
Minimum high school diploma or equivalent required
Schedule is subject to shift bid process and be able to work a flexible schedule
Work in a distraction free environment
Pay: $12.00 per hr.
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Customer Service Travel Agent
Mommy Jobs Online agents on the Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using Sabre Red. Contractors will provide accurate domestic and international routing and pricing (and re-routing and re-pricing) information to facilitate customer decisions on itinerary selection and ticketing options for reservations and changes to existing reservations.
Prefer contractors to have experience in a GDS system or strong interest in learning Sabre.
**If you qualify for the program, we offer an education sessions to refresh or teach reservation system at no cost to the agent.
Qualifications
Experience booking domestic and international travel highly preferred.
Love to travel for leisure and book trips online
Knowledge of domestic and international destinations
Self-motivated go-getters who love to tackle any challenge and can pick up on new technology quickly.
Time management skills with flexibility to re-prioritize to meet customer needs.
Thrive with multi-tasking while running many technology systems at once.
Verbal and written communication skills specifically around customer interaction on the phone and via email.
Eagerness to learn a new system & start a new career as a travel agent booking travel for corporate clients.
Must be able to provide at least 25 hours per week on this program during the client’s operating hours.
Pay: $15.00 / hour
Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote
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Sales and Customer Service
Mommy Jobs Online agents on the Sales & Customer Service Program will offer customer service by taking inbound calls and emails from customers with inquiries about issues, new promotions and registration. Contractors must be fast thinkers with excellent communication skills who can clearly answer questions and anticipate future needs.
Qualifications
Sales Skills: Contractors must have strong sales ability, responsive customer service and communication skills, the ability to overcome objections and must be able to meet the sales goal.
Superior Customer Service: Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service.
Excellent Communication Skills: Contractors must be able to show excellent verbal and written communication skills to handle inbound calls and emails support as needed.
Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information.
Flexibility & Availability: Contractors must be able to provide at least 20 hours per week on this program during the client’s operating hours. Contractors on the Sales & Customer Service Program will need to successfully pass a background check to work this program.
Pay: $15.00 / hour
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Event Ticketing and Sales Program
Mommy Jobs Online agents on the Event Ticketing & Sales Program will take inbound customer service calls and will talk to buyers and sellers to answer questions and to ensure that every customer interaction provides a great entertainment experience. Contractors will provide first call resolution or determine the appropriate triage route. Contractors will need to have some working knowledge and interest in sports, music and theatre. Contractors must be fast thinkers with excellent communication skills who can clearly answer questions and anticipate future needs.
Qualifications
Superior Customer Service: Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service.
Excellent Communication Skills: Contractors must be able to show excellent verbal and written communication skills to ensure that seller and buyer will be loyal customers.
Problem Solving Skills: Contractors need to be strong independent problem solvers to research ticketing issues.
Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information. They must be comfortable learning new systems and making minor adjustments to their computer to be able to function with the program technology.
Flexibility & Availability: Contractors must be able to provide at least 20 hours per week on this program during the client’s operating hours.
Experience with Siebel is a plus.
Pay: $15.00 / hour
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Senior Living Customer Care Agent
Mommy Jobs Online Agents on the Senior Living Program will offer customer service by answering incoming and placing outbound calls from/to a direct recipient or family member, assisting with providing access to a local Senior Living Advisor based on their specific wants and needs.
Contractors will be responsible for placing outbound calls to family members who have recently inquired online regarding their placement services, and will also place follow-up calls with the recipient or family member to see if the family’s needs have changed and if they are at a place where they should be re-engaged with their Senior Living Advisor. All calls will be with a direct recipient or family member, assisting with access to a local Senior Living Advisor based on specific needs of the caller.
Qualifications
Superior Customer Service: Contractors must have a positive and professional demeanor and rapport-building skills to help callers feel comfortable, with responsive customer service to provide white glove service.
Excellent Communication Skills: Contractors need strong verbal communication to handle inbound calls to help callers through the process with a Senior Living Advisor.
Sales Skills: Contractors will encourage callers to proceed to a Senior Living Advisor for further expertise on senior care needs.
Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile.
Flexibility & Availability: Contractors must be able to provide at least 20 hours per week on this program during the client’s operating hours.
Contractors on the Senior Living Program will need to successfully pass a background check to work this program. The background check will consist of a social security number verification, national sex offender registry report and a criminal history check.
Pay: $15.00 / hour
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Email Marketing Processor
Shasmi Beauty is now recruiting Email Marketing Processors to work remotely.
Great opportunity for the perfect person that has a home office setup to work remotely. At Shasmi Beauty our qualified email marketing processors will enjoy the freedom and profitability while benefiting from the tools, branding and support of a national recruiting work at home job finder agency.
Position Objective:
*You will need to be able to send out mass emails on a daily basis regarding our business services.
*There will be NO typing allowed for this position to avoid clerical errors, you will only copy and paste pre-typed text body messages into an email message.
*Must be able to send out a minimum of 600 + pre-typed email marketing campaigns per day and answer any incoming emails related to our product or services. You must be able to log your production details into a spreadsheet and submit all work weekly via email.
*Hours are flexible and you can work 24/7. You must be able to work a minimum of 5 days per week – Monday through Sunday anytime of the day or night.
*Must be able to format letters and pay close attention to detail.
*Must have strong organizational skills and a motivated attitude to get the job done!
*No experience is required, we will train you and provide all getting started training details once you are hired!
*Must be able to pass a felony verification check and our registration pre-screening process.
Location: Work remotely, 1099 Independent Contractor
* You can reside anywhere in the world as long as you can connect to the internet!
Contractor Compensation Payment Structure:
* Increase and supplement your monthly income!
*We pay our remote contractors based on production not hourly, you will start out earning a $10.00 commission structure per sale that is generated. After 60 days of working with us you will be eligible for a pay production increase to $20.00 commission structure per sale that is generated.
*Contractors are paid bi-weekly on Friday by direct deposit (PayPal) or we will mail your pay check.
To Become An Agent:
Please visit https://shasmibeauty.com and click on internal jobs and select the Email Marketing Processor remote job position regarding our pre-screening and hiring process. Please reference agent id Shasmixxx12 on your application.
Contact Us:
If you are seeking PT or FT employment and would like more information on this position, then please call 405-252-1103 or apply online.
We are open daily from 8 AM to 7 PM CST, Monday – Saturday.
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Customer Support, Fraud Specialist I.
Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered.
Come grow with us.
As a Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.
Reasons to love working with us
Fantastic Benefits
Awesome Employee Discount
Generous Paid Time Off
Your responsibilities:
Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools.
Make outbound and receive inbound calls to limit fraud.
Resolve customer issues while following the department guidelines for verification.
Perform routine account activity review of high risk transactions.
Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions.
Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers.
Qualifications:
High School Diploma or equivalent with some college preferred.
1 to 3 years of customer service call center experience.
Banking or financial services experience a plus.
Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.
Excellent oral, written and interpersonal communication skills.
Keen attention to detail is a must.
Are focused on the customer.
Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.
Fluency in Windows Operating Systems and Microsoft Office tools.
Benefits:
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Employees receive medical, dental, vision and life insurance.
Employees can apply for tuition reimbursement.
Family care programs.
Commuter benefits.
Pet Discount Program.
For eligible employees
Pay: $12.00 / hour
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Airline Reservationist
Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers
Answer customers inquiries regarding all aspects of their travel or one of our travel partners
Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
Assist customers with technical website and mobile navigation needs
Make new reservations and change existing reservations on scheduled domestic and international flights
Perform both computer and inbound/outbound telephone related tasks
HOURS
The call center is open 24/7/365
Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays.
UNION
Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues.
QUALIFICATIONS
High School diploma or equivalent required
Minimum age of 18 years old
Must be authorized to work in the United States
Have not used any nicotine products within the last six months (includes chewing tobacco, nicotine gum, patches, hookah or any other source of nicotine)
Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
Demonstrated knowledge and aptitude to use computers and related technology skillfully required
Fluent in Spanish highly preferred
Proficient keyboard skills required
Must have strong customer service skills and a professional and pleasant phone demeanor
Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
Adaptable to performing work according to set procedures required
Excellent attendance and reliability required
Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.
Pay: $12.33 per hour
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Call Center Agents
We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Job Description - may perform one or more of the following:
Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
Obtains and/or verifies needed information for our cases by answering incoming calls
Makes outgoing calls when further information is needed
Documents all call information according to standard operating procedures
Routes calls to appropriate departments
Utilizes scripted Frequently Asked Questions to respond to caller inquiries
Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
All other duties as assigned.
Education and Experience
High school diploma or equivalent
Excellent computer navigation skills (move between multiple windows and programs)
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Outstanding customer service skills
Excellent communication skills
Good data entry and typing skills 35+ WPM
Bilingual Spanish preferred
Ability to pass a background check
Key Competencies
Verbal and written communication skills
Listening skills
Judgement
Attention to detail
Team work
Work at Home – must haves:
Existing High-Speed Internet access
Quiet noise free home office space, free of distractions
NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.
Job Requirements:
Must have Outstanding Customer Service Skills in a CALL CENTER setting!
Excellent Communication Skills
Bilingual Spanish is preferred, but not necessary
Basic Computer Navigation & Typing Skills: 25+ wpm
Equipment will be provided
Ability to Pass a Background Investigation and drug screening
H.S. Diploma or G.E.D.
18 Years of Age or Older
Current RESUME needed
Healthcare Benefits after 60 days
Accrued PTO time after 180 days
Hours: Schedule (Central Time) to be determined by availability.
Total: 25-29 hours
Pay: $17.00 per hour
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Customer Service Sales Associate
This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours & activity reservations as well as hunting & fishing licensing needs across North America. As a Work-At-Home employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups.
There are no out-bound calling or sales/commission requirements; we pay hourly, paychecks are bi- weekly, direct deposit is available, W2 provided.
What you will need to work from home?
A quiet work environment that provides the following:
You will need a standard phone line. First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept cell, satellite or VoIP providers.
High Speed internet connection and be able to be connected directly to the vendor’s modem by Ethernet cable (NO wireless).
Modem and phone line need to be accessible from your intended work station.
Have a desk top monitor (NO all-in-one computers, tablets, laptops or TV’s as monitors).
**No need to use your personal computer. We supply equipment with preloaded programs needed to train and work, a dial pad and headset for phone calls, keyboard, and mouse.**
Job duties include:
Accessing company programs and query information within the company data bases to meet customer requests.
Assist your customers over the phone with their requests, answer questions, and light trouble shooting.
Communicate effectively using scripted material, policy, guidelines, and procedures.
Maintain productivity goals and quality assurance standards.
Observe overall company policies, procedures, and maintain good attendance.
Attend all mandated virtual training sessions, including ongoing training and development plans.
Perks:
Great work environment and awesome co-workers.
Work and train from the comfort of your own home and save on transportation costs.
You will be a direct employee of ours NOT an independent contractor!
Internal growth opportunities
Incentive program, all agents are eligible from Day 1 of calls
Pay depends on experience: $16.50 hr
Basic requirements:
Excellent communication and customer service skills;
Ability to communicate remotely by phone, email and instant messaging (IM);
Solid computer skills including internet knowledge (such as basic searching and queries), IM, email, some basic technical terminology;
Must be organized and self-motivated;
Minimum typing speed of 20 to 30 wpm;
Be able to provide a minimum of 25-29 hours of schedule availability, including weekend availability;
Be able to attend virtual training;
Customer Service starting pay rate is from $10.00 to $30.00 per hour.
Part-time and Freelance Customer Service Jobs